Privacy policy
Privacy Policy
Overview
This Privacy Policy describes how Kushrox Crystal Gallery / kushrox.com.au (“Kushrox”, “we”, “us”, or “our”) collects, uses and discloses Personal Information when you visit or make a purchase from our website.
By accessing or using our website, you consent to the collection and use of information in accordance with this policy.
1. Collection of Personal Information
We collect personal information to operate our website, process transactions, improve services, and comply with legal obligations.
Personal Information means any information that can identify an individual.
We collect information in the following ways:
• Automatically through website usage
• Directly from you when placing an order
• When you contact customer support
• When you subscribe to marketing communications
Device & Usage Information
When you visit our site, we automatically collect:
• IP address
• Browser type and version
• Time zone
• Device information
• Pages viewed
• Products viewed
• Search terms
• Interaction with the site
Purpose
We collect this information to:
• Operate and improve website functionality
• Analyse website performance
• Improve user experience
• Detect fraud or security risks
Disclosure
This information is shared with:
• Shopify (platform provider)
• Analytics and advertising providers (where applicable)
Order & Transaction Information
When you make a purchase, we collect:
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment details
Purpose
We use this information to:
• Process payments
• Fulfil and ship orders
• Send order confirmations
• Communicate about purchases
• Screen for fraud
• Comply with legal obligations
Disclosure
Shared with:
• Shopify
• Payment processors
• Shipping carriers
Customer Support Information
If you contact us for support, we may collect:
• Name
• Contact details
• Order information
• Details relevant to your enquiry
Purpose:
• To respond to and resolve enquiries
• To provide assistance
2. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process personal data under the following legal bases:
• Contractual necessity – To fulfil orders and provide services
• Legal obligation – To comply with tax, accounting and legal requirements
• Legitimate interests – To improve our services and conduct marketing
• Consent – Where required for marketing communications
3. Minors
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
If you believe a minor has provided personal data, please contact us to request deletion.
4. Sharing Personal Information
We share personal information with trusted service providers who assist in operating our business.
These include:
• Shopify – Website hosting
• Payment processors – Transaction processing
• Shipping carriers – Delivery services
• Email/SMS marketing platforms
• Analytics providers
We may also disclose information:
• To comply with legal obligations
• In response to lawful government requests
• To protect our rights, property or safety
5. Behavioural Advertising
We use data to provide targeted advertising and marketing that may be relevant to you.
This may include:
• Google Ads
• Facebook / Meta Ads
• Retargeting tools
• Analytics tracking
Your Advertising Opt-Out Rights
You may opt out of targeted advertising through platform settings:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://www.google.com/settings/ads/anonymous
Microsoft / Bing:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Industry-wide opt-out:
http://optout.aboutads.info/
6. Cookies & Tracking Technologies
We use cookies to operate our website and analyse performance.
Cookies help us:
• Remember preferences
• Maintain shopping cart functionality
• Track site usage
• Enable analytics
• Deliver advertising
Cookies may be:
• Session cookies
• Persistent cookies
Most cookies expire between 30 minutes and two years.
Managing Cookies
You may control cookies through your browser settings.
Disabling cookies may affect website functionality.
More information:
www.allaboutcookies.org
Blocking cookies may not fully prevent data sharing with third-party advertising platforms.
7. Data Retention
We retain personal information only for as long as necessary to:
• Fulfil orders
• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights (GDPR & Australian Privacy Rights)
Depending on your location, you may have rights including:
• Access to your personal data
• Correction of inaccurate information
• Request deletion of data
• Restrict or object to processing
• Data portability
• Withdrawal of consent
To exercise your rights, contact us at:
We will respond in accordance with applicable privacy laws.
9. SMS / Mobile Messaging Terms
By subscribing to our SMS service, you agree to receive recurring text messages from Kushrox regarding:
• Order updates
• Account notifications
• Promotions
• Special offers
Participation is voluntary.
You may opt out at any time by replying STOP to any message.
Message and data rates may apply according to your carrier.
We may modify or discontinue the SMS service at any time.
For support, text HELP or email crystalgallery@kushrox.com.au.
10. Do Not Track
We do not alter our data practices in response to “Do Not Track” signals because there is no consistent industry standard for handling such signals.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website constitutes acceptance of any changes.
Contact Information
If you have questions, concerns, or complaints regarding this Privacy Policy, please contact:
Email: crystalgallery@kushrox.com.au
Last Updated: 03/03/2026