Frequently Asked Questions (FAQ)
Welcome to Kushrox Crystal Gallery FAQ section! Below, we've compiled answers to some of the questions we frequently receive from our valued customers. If you don't find the answer you're looking for, please don't hesitate to contact us directly via the chat function for further assistance.
1. Are your crystals and minerals authentic? Absolutely! We take great pride in offering only 100% authentic crystals and minerals of the highest quality. Each piece in our collection undergoes thorough inspection and verification to ensure its authenticity before being made available to our customers.
2. How do you select your crystals and minerals? We believe that each crystal and mineral has its own unique energy and story to tell. That's why we refrain from bulk purchases and instead, intuitively select each piece. Our selection process involves careful consideration of the stone's aesthetic appeal, energetic properties, and overall resonance.
3. Do you offer international shipping? Yes, we do! While we are based in Queensland, Australia, we are pleased to offer international shipping to customers around the world. Please note that shipping times and fees may vary depending on your location. For more information, feel free to reach out to our customer service team.
4. What is your return policy? We want you to be completely satisfied with your purchase from Kushrox Crystal Gallery. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items to arrange for a return or exchange. Please note that certain conditions may apply, so be sure to review our full return policy for details.
5. Are your packaging materials environmentally friendly? Yes, we are committed to sustainability in all aspects of our business, including our packaging materials. We strive to use reused packaging materials whenever possible, such as recycled boxes and bubble wrap. Our goal is to minimise waste and reduce our environmental impact while ensuring that your treasures arrive safely.
6. Is delivery insurance included with my order? Yes, all orders placed with Kushrox Crystal Gallery are covered up to $100 with Australia Post Extra Insurance. Additionally, optional Worry-Free Purchase Insurance Coverage is available at checkout for those who wish to increase the coverage amount for added peace of mind during transit.
7. How can I contact your customer service team? We're here to help! If you have any questions, concerns, or feedback, please don't hesitate to reach out to our friendly customer service team. You can contact us via email at crystalgallery@kushrox.com.au or through our website's contact form. We strive to respond to all inquiries promptly and provide the assistance you need.
We hope this FAQ section has been helpful in addressing any questions you may have had. If you need further assistance or clarification on any topic, please feel free to get in touch with us. Thank you for choosing Kushrox Crystal Gallery – we appreciate your support 💖
