Product Questions
Q: Are your crystals and minerals authentic?
Yes. All Kushrox specimens are 100% natural. Any treatments or enhancements will always be clearly stated in the product description.
Q: Will I receive the exact specimen pictured?
Yes. Every piece is one-of-a-kind, and you will receive the exact item photographed, not a similar or random piece.
Q: How do you select your pieces?
We carefully curate each specimen for quality, rarity, and aesthetic appeal. Only the most striking and collector-worthy pieces are listed.
Shipping & Protection
Q: Do you ship internationally?
Yes. We ship worldwide using tracked and insured courier services. Shipping costs and delivery times vary by destination.
Q: Is shipping insurance included?
All orders are shipped with full insurance for high-value specimens, covering loss, damage, or theft. Standard coverage is included for lower-value parcels. For full details, see our Insurance & Shipping Protection page
Q: How are fragile specimens packaged?
Each specimen is packed using collector-grade protection, including foam, custom wrapping, and double-boxing when necessary. This ensures your specimen arrives safely and intact.
Q: What happens if my specimen is damaged in transit?
Contact us within 48 hours with photos of the specimen and packaging. We will assist with an insurance claim or replacement as appropriate.
Q: Can I reserve a specimen with a deposit?
Yes! You can secure a specimen with a deposit. Contact us to arrange split payment options for high-value pieces.
Payment
Q: What payment options are available?
We offer secure checkout via Afterpay, Zip, PayPal, and major credit cards. We also offer direct bank transfer upon request.
Q: Can I split payments or pay a deposit?
Yes, for high-value specimens you can pay a deposit via PayPal or card and complete the remaining balance with Afterpay, Zip, or another payment method. Contact us before purchasing to arrange this.
Returns & Policies
Q: What is your return policy?
Due to the unique nature of natural minerals, all sales are final except in cases of damage, loss, or incorrect items. Contact us within 48 hours of delivery with photos if a problem occurs. We will assist with replacement or insurance claims as appropriate.
Contact
Q: How can I reach Kushrox for questions or support?
Email us at support@kushrox.com.au
or use the contact form here. We typically respond within 24–48 hours.