What is Worry-Free Purchase?
Get a full refund if your order doesn’t arrive as described, including loss or damage in transit 👌🏽
Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country 💚
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Already bought Worry-Free Purchase with your order?
Easily report an issue to Seel via the Seel Resolution Centre ✅
https://resolve.seel.com/17track
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What should I do if my order arrived damaged?
😭 If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery through the Seel Resolution Centre. Initiate the request using your email and order number (without the #) found on the confirmation email.
What should I do if my order was stolen after it was confirmed as delivered?
😱 If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery through the Seel Resolution Centre. Initiate the request using your email and order number found on the confirmation email.
What should I do if my order was lost during delivery?
😖 If you purchased Worry-Free Purchase with your order, you can report a loss 30 days after placing your order of delivery through the Seel Resolution Centre. Initiate the request using your email and order number found on the confirmation email.
How long do I have to report a shipping issue?
⏳ If you purchased Worry-Free Purchase with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after your order has shipped.
When will I receive my Worry-Free Purchase payout?
💱 If your shipping issue has been accepted, then it will be dependent on your method of payout:
Direct Deposit: 1-3 business days following return acceptance
Virtual Visa Card: 1 hour following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance
Can I change my order after it is placed?
🙅🏽♀️ If you purchased Worry-Free Purchase with your order, then Seel will send you a confirmation of your Worry-Free Purchase via email. Worry-Free Purchase is not refundable unless the entire order is canceled.
If you have any questions or concerns, you can always reach out to the Seel Shopper Support Care team or contact Kushrox Customer Service by submitting your details below.
