Aqua Rainbow Fluorite Generator Tower 11.0 cm H x 3.5 cm W 194 g South Africa

Protecting Your Collector Specimens

At Kushrox, we understand that our mineral specimens are rare, fragile, and highly valuable. To give you confidence when purchasing, every shipment is professionally packed, fully insured, and tracked from our studio to your door.

What Our Insurance Covers

All shipments are insured for:

• Loss – if your parcel is lost during transit

• Damage – if your specimen is damaged while shipping

• Theft – if your package is stolen before delivery

📦High-value specimens are handled with extra care to ensure your purchase arrives safely.

How We Protect Your Specimen

Every Kushrox specimen is prepared for shipping with collector-grade protection:

• Protective wrapping around the specimen

• Foam cushioning if required to prevent movement

• Double-boxing for fragile items

• Secure courier labeling

• Signature required on delivery for high-value orders

• Tracking included for every shipment

This process minimizes risk and ensures your specimen arrives exactly as shown.

How Insurance Works

• All shipments are automatically covered as part of our service

• If a specimen is damaged, lost, or stolen, we will handle the claim on your behalf

• Insurance claims are usually resolved within 7–10 business days

🔒Coverage is included for the full declared value.

Making a Claim

In the unlikely event that your specimen arrives damaged or lost:

1. Contact us by clicking here within 48 hours of delivery if your order was lost, damages or stolen during delivery to start a claim.

2. Provide photos of the packaging and specimen

3. We will initiate an insurance claim or arrange a replacement specimen

4. Claims are resolved quickly and professionally

Payment & Protection Options

Your purchase is protected and flexible:

• Secure checkout with Afterpay, Zip, PayPal, and major credit cards

• Split payments can be arranged by contacting us prior to purchase

• Optional customer-paid shipping protection may be added at checkout for extra reassurance

Maintaining your crystals and mineral specimens is key to preserving their natural formation and long-term stability. Gentle handling, careful storage, and appropriate cleaning techniques protect each piece while retaining its character.

From new collectors to experienced enthusiasts, proper care ensures your specimens remain visually striking and structurally secure.

Click here to discover expert best practices for caring for, cleaning, and displaying your collection.